Frequently Asked Questions
Q: How do I schedule an appointment to view an available rental?
A: If you would like to schedule an appointment to view one of our available properties, please fill out our contact form or call us at 207-479-5781. Stone Park Properties office hours are Monday through Friday from 9am-4pm.
Q: Who do I contact for an update on my application?
A: We will be in touch. We will review your application, notify you if you qualify, and inform you of the next steps in the process. If you require a more immediate response, please fill out our contact form or call our office at 207-479-5781 and we will respond as quickly as possible.
Q: Is renter’s insurance required?
Q: When should I change the utilities over into my name?
A: Arrange the changeover of your Versant Power electric account for the day you occupy the space.
Q: When is my rent due?
A: The first day of every month.
Q: How do I pay my rent?
A: We prefer direct deposits. All ACH payments will be deposited into our account on the first of each month.
Q: What if my rent will be late?
A: ACH fees will apply if your direct deposit funds are not available on the first of the month. Those paying by check will be charged a $75 late fee if rent is not paid by the 5th of the month. .
Q: How do I report a problem?
Q: What if I get locked out of my apartment?
A: If you get locked out call 207-479-5781.
Q: My lease is expiring, what should I do?
A: Contact our office at 207-479-5781 within 60 days of lease termination, for a lease renewal request. Follow up this request with an email to [email protected] stating your intentions to renew.
Q: What do I do if I want to move from my apartment (non lease renewal)?
Q: If I need to break my lease, what is the procedure?
Q: I have moved out of my Town Home. When can I expect my security deposit?
A: After a termination inspection with a Stone Park Property employee, State of Maine requires security deposit (minus damage fees) returned within 30 days after moving from Town Home.
Q: Is snow removal included?
A: Snowplowing for Washington Luxe, 567 Bangor Road, and Jefferson Luxe is included in the rental fee. For all other Stone Park Property rentals, the tenant is responsible for snowplowing maintenance.
Q: My car was towed from the parking lot. How do I get it back?
A: Call Ellsworth Police Department non-emergency line, 207-667-2168.
Q: What is the Pet Policy?
A: Stone Park Properties Pet Policy can be found in the Nitty Gritty section of each of our residential property pages.
Our standard policy is as follows: No more than 2 pets (cats or dogs) may reside in one house/Town Home unit. The size of the animal cannot exceed the size of a full grown Labrador Retriever. Each tenant who wishes to keep a dog or cat must pay a $300 pet fee; payable when lease is signed or when a pet is added to the household.. The pet fee is non-refundable.
See Washington Luxe Residential page for the policy governing those Town Homes.